Systems and methods for increasing business productivity and revenues by identifying critical interactions relating to customers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Jun 26, 2003
app pub date -
Dec 21, 2001
filing date -
Dec 21, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and techniques are described for increasing business productivity and customer satisfaction. One technique includes identifying and making an inventory of touchpoints, and identifying and validating projects, based upon the inventory of touchpoints. The projects are then prioritized based on an analysis of critical customer requirements and overall financial impact, and rigorously executed. The technique further includes measuring increases in productivity and customer satisfaction.
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