Importance

Loading Importance Indicators...

Abstract

A system (1) receives data for a transaction dispute (12) and applies rules (13) to determine a recommended action. These rules involve processing a list of possible recommended actions in sequence until a match is found. The probability values are used for matching most instances, and a final recommended action in the list is selected by default. A decision tree (12) may be executed to progress a dispute. Each node has one or more parameter values, each parameter value directing retrieval of an answer using a particular mechanism. Each answer for a node is automatically written to a trace log. As execution progresses through the nodes, the trace log is built up. The trace log is used for execution of rules associated with an end node (53, 54, 56, 58, 61, 62, 63). The end nodes provides an output instruction for an action module (20).

Loading the Abstract Image...

First Claim