Method and system for improved help desk response
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United States of America Patent
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N/A
Issued Date -
Jul 24, 2003
app pub date -
Dec 17, 2002
filing date -
Dec 18, 2001
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
The method and system of the present invention facilitates an improved help desk response. Information is first aggregated from a variety of sources into a computerized help desk database. As one or more assets are transitioned, information relating to each transition is recorded into the computerized help desk database. Concurrently therewith, the computerized help desk database is updated so as to improve the speed with which information is available to the help desk.
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Family
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Cited Art Landscape
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