Method and system for improving enterprise performance
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United States of America Patent
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N/A
Issued Date -
Jul 31, 2003
app pub date -
Jan 28, 2002
filing date -
Jan 28, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
The performance of an enterprise including at least one agent is improved using a closed-loop continuous performance method and system. Interactions between the agent and the user are captured, and captured interactions that satisfy predetermined business criteria are recorded. The performance of the agent and the enterprise is evaluated based on the recorded interactions. Other data concerning the agent and the enterprise is analyzed, and training is delivered to the agent based upon the results of the evaluating and analyzing steps, thereby improving the performance of the enterprise.
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