Call analysis
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Aug 14, 2003
app pub date -
Jan 16, 2003
filing date -
Mar 31, 1998
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method of analyzing a collection of calls at one or more call center stations. The method includes receiving lexical content of a telephone call handled by a call center agent and identifying one or more features of the telephone call based on the received lexical content. The method also includes collectively analyzing the stored features along with the stored features of other telephone calls and reporting results of the analyzing.
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