Method and apparatus for interaction with electronic mail from multiple sources

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20030177190A1
SERIAL NO

10351776

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An electronic mail inbox uses a mail agent to categorize incoming electronic mail to facilitate more flexible and rapid viewing and possible response thereto. The mail agent is capable of receiving not only electronic messages but tracking data and documents from other sources such as databases, templates and other information, without actually including such information in the inbox. Using either the shadow document generation or document summarization techniques, a surrogate document, including meta data and/or a summary data and a pointer to the complete document content, is generated and placed in inbox. Upon selection of the surrogate document, the pointer is resolved, the complete content retrieved and stored locally and displayed in the electronic mail inbox.

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Patent Owner(s)

Patent OwnerAddress
SERVICENOW INC2225 LAWSON LANE SANTA CLARA CA 95054

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gruen, Daniel M Newton, MA 74 3094
Kellerman, Seymour Cambridge, MA 7 710
Kerr, Bernard Boston, MA 12 998
Moody, Paul B Hyde Park, VT 56 3058
Patterson, John Carlisle, MA 54 1539
Rohall, Steven L Winchester, MA 29 1933

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