System and method for predicting and preventing customer churn
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United States of America Patent
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N/A
Issued Date -
Oct 23, 2003
app pub date -
Apr 21, 2003
filing date -
Apr 19, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for predicting and preventing customer churn. One aspect of the invention is a computer system for managing customer churn. The system comprises a plurality of data sources of customer events. A churn pattern detection portion is operable to detect and predict the possibility of customer churn based on the customer event data. A churn event management portion is operable to trigger one or more customer interventions based on a predicted possibility of customer churn. A churn intervention portion is operable to receive the triggered customer interventions and executed customer contacts via one or more delivery channels.
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