Importance

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Abstract

The invention is a method, process, system and apparatus for providing information through a single, easy to remember telephone number, or a single, easy to remember network address. In an effort to quickly and easily ascertain information about a particular product or service, the Customer accesses the single, easy to remember number or address, the system recognizes the single, easy to remember number or address which was used, and appropriately prompts the Customer for which company, person, entity, product or product line is relevant to the inquiry. Upon receiving the Customer's reply, the Customer then is automatically transferred to a final destination, such as a person, entity, company or product specific customer contact or response center, which provides the Customer with the desired information. The invention further comprises a method, process, system and apparatus for automatically connecting a signal, such as a telephone call or other communications signal, to a receiving device, which method, process, system and apparatus receives a keyword which correlates to a destination number, which destination number correlates to said receiving device; correlates said keyword to said destination number; and connecting said destination number to said receiving device.

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First Claim