System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
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United States of America Patent
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Mar 28, 2006
Issued Date -
N/A
app pub date -
May 7, 2003
filing date -
Sep 13, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system for accomplishing real-time drilling in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request that additional information be drawn from the report via drilling. The requested information is extracted from the original report in real-time.
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