Method and apparatus for controlling a contact center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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app pub date -
Jun 11, 2003
filing date -
Jun 16, 2000
priority date (Note) -
Abandoned
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Abstract
A switching apparatus for a contact center is integrated into a legacy contact center including a PBX. The switching capacity of both of the PBX and the switch are utilized efficiently by handing off controller specific desktop agents between the central processor and the PBX.
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