Data integration system and method for presenting 360.degree. customer views
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United States of America Patent
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Issued Date -
Nov 13, 2003
app pub date -
Jan 23, 2003
filing date -
Jan 25, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A data integration system and method collects and stores customer information from disparate information sources in real-time. The stored information can be retrieved and assembled for presentation to a user according to the role and/or security profile of the user. The customer information is presented through a 360.degree. viewer, which is embedded in an application or a browser, or runs as a standalone viewer. A data correlation system and method correlates data records collected from disparate Customer Relationship Management (CRM) applications using a three-tier approach comprising deterministic correlation, heuristic correlation and historical correlation. The correlation rules are fully configurable and extensible.
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