Systems and methods for work list prediction
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United States of America Patent
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N/A
Issued Date -
Dec 18, 2003
app pub date -
May 5, 2003
filing date -
May 29, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
The present invention is related to systems and methods that predict work lists. One embodiment of such a method includes: (a) receiving information regarding a workflow process of interest; (b) receiving a process definition for the workflow process; (c) based on the process definition, determining at least one outstanding step for a case of the workflow process; (d) receiving a definition for the outstanding step; (e) executing the outstanding step to calculate an expected end time for the outstanding step; and using steps (a) to (e), predicting work items that are expected to become in association with the work flow process of interest. The definition for the outstanding step can include a predicted condition. Executing the outstanding step can include evaluating the condition based at least in part on the process definition and on case data.
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