Automated transportation call-taking system
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United States of America Patent
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N/A
Issued Date -
Dec 25, 2003
app pub date -
Feb 11, 2003
filing date -
Feb 11, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
An automated, scalable call-taking system integrates with existing telephony infrastructures and enables, through use of speech recognition, DTMF detection, text-to-speech (TTS), and other related software or hardware, the inputting, access, and retrieval of information to and from multiple back-end dispatch and booking systems without the need for a human operator.
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