Method and system for the processing of voice data and the classification of calls
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United States of America Patent
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N/A
Issued Date -
Jan 1, 2004
app pub date -
May 7, 2003
filing date -
May 8, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
Methods and systems are provided for handling voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data from the call may be analyzed with an automatic voice recognition system and converted into text. The obtained text may be searched to recognize key words automatically. Thereafter, the call may be assigned a classification automatically based on the recognized key words.
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