System and method of context-sensitive help for multi-modal dialog systems
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United States of America Patent
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Feb 13, 2007
Grant Date -
Jan 8, 2004
app pub date -
Dec 19, 2002
filing date -
Jul 5, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
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