System and method for facilitating the handling of a dispute using disparate architectures
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United States of America Patent
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May 25, 2010
Issued Date -
N/A
app pub date -
Mar 18, 2003
filing date -
Mar 29, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
A system is disclosed for handling post transactional credit disputes in real-time via a variety of transactional environments and architectures. The system includes one or more workstations linked to a communication channel and one or more servers with at least one having capability of displaying a plurality of pre-existing dispute handling forms. A party in dispute may access the forms, choose an appropriate dispute handling form, provide data in the pre-defined requested fields on the form, and transmit the form over the communication channel to a server for processing. A server accepts a User ID and password from a user, retrieves and displays a set of dispute handling forms, receives input entered on the forms, routes the forms to a second user in dispute, and makes the forms available for viewing to the second user. The program may further index the data entered on the forms using a code-based method.
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