One script test script system and method for testing a contact center voice application

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United States of America Patent

APP PUB NO 20040008825A1
SERIAL NO

10600964

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Abstract

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A one script system and method allow for generation of a test script associated with a virtual telephone caller system. The generated test script is generated such that it can be used for two or more of a functional test, a load test, and a monitoring test of the voice functions of a contact center.

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Patent Owner(s)

Patent OwnerAddress
EMPIRIX INC600 TECHNOLOGY PARK DRIVE BILLERICA MA 01821

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chen, Zhongyi Burlington, MA 8 90
Hand, Wesley Londonderry, NH 2 70
Seeley, Albert Burlington, MA 3 105
Wang, Hengli Reading, MA 2 60
Williams, Douglas Acton, MA 67 805

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