Network-based technical support and diagnostics
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Jan 22, 2004
app pub date -
Jun 4, 2001
filing date -
Jun 4, 2001
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A diagnostic service system includes a networked electronic device that can self-determine a need for technical support, initiate communication with a technical support system, and provide information corresponding to the need for technical support to the technical support system. The technical support system receives the information and compares the information with an information database to determine a solution, or solutions, for the electronic device in accordance with the received information. The electronic device receives the solution, or solutions, from the technical support system and implements the solutions to resolve the need for technical support in the electronic device, or renders instructions for user interaction with the electronic device to implement the solution.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully