Importance

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Abstract

The invention concerns a method and apparatus for processing a user's communication. The invention may include receiving a list of recognized symbol strings of one or more recognized entries. The list of recognized symbol strings may include a first similarity score associated with each recognized entry. From each recognized symbol string one or more contiguous sequences of N-symbols may be extracted. One of the extracted contiguous sequences of N-symbols may be matched with at least one stored contiguous sequence of N-symbols from a first database. A preliminary set of symbol strings and associated second similarity scores may be generated. The preliminary set of symbol strings may include one or more stored symbol strings from a second database that correspond to the at least one matched contiguous sequence of N-symbols. A third similarity score associated with the one or more stored symbol strings included in the preliminary set of symbol strings may be computed. A refined set of symbol strings from the preliminary set of symbol strings based on the computed third similarity score may be output.

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First Claim