Method and system for creating automated voice response menus for telecommunications services
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United States of America Patent
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Nov 18, 2008
Grant Date -
Feb 19, 2004
app pub date -
Jun 24, 2002
filing date -
Jul 31, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for creating automated voice response menus for telecommunications services includes the creation of a task for the menu. The menu includes a group of pre-recorded messages assembled in manner to complete the task. The menu retrieves certain required inputs and certain optional inputs from a subscriber of the telecommunications service. The menu does not permit the user to provide other inputs or to select other menus. Instead, the menu uses straight-line processing to direct the user towards task completion. Once the task is complete, the user is immediately exited from the system.
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