System and method for integrating a personal adaptive agent
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United States of America Patent
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N/A
Issued Date -
Apr 15, 2004
app pub date -
Sep 27, 2002
filing date -
Sep 27, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
An automated system for communication with inquiries includes a customer behavior engine and an organization policy engine. The customer behavior engine produces a model? of a customer's behavior and preference. The organization policy created a model of the preferences of the organization. An automated agent considers the preferences of both the customer and the organization to facilitate communication with the customer.
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