Customer relationship management system for physical locations
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United States of America Patent
Stats
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Jun 14, 2011
Grant Date -
May 13, 2004
app pub date -
Nov 7, 2002
filing date -
Nov 7, 2002
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for outputting information about a person includes identifying the person utilizing a wireless system upon entry into a physical location, and also includes locating the person within the physical structure. An engagement plan is retrieved based on the identification of the person and output. The engagement plan has information useful for interacting with the person. The engagement plan is created based at least in part on personal information of the person, the preferences of the person, and the past transactions of the person. A system for outputting information about a person, such as a customer, includes an object carried by the person, which is capable of being identified by a wireless system. A wireless interface communicates with the object. A computing device correlates the identification of the object with the person. An output device outputs information relating to the person.
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Family
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Cited Art Landscape
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