Training, certifying, assigning and collaborating agents among multiple users
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Mar 19, 2013
Grant Date -
Jun 10, 2004
app pub date -
May 30, 2003
filing date -
Sep 14, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Automatically accepting applications, and testing, training, certifying, assigning, allocating, controlling, and scheduling remote agents. An applicant (100) transmits an application to a remote agent center (RAC) (130) via a Communications Network (120). The application contains the person's profile, training, and experience. The RAC validates the skills via testing or third party confirmation, accepts the person as a remote worker, certifies the person's skill levels, and places the person in the remote worker pool. The remote worker can also obtain remote training on new or additional topics. The RAC evaluates the business demands of an external party, identifies remote workers with the needed skills who are available, and transmits the work at the appropriate time to the remote workers. The work is transmitted via or through the RAC. The external parties thus do not have to recruit, train, or test persons, or be concerned with staffing issues.
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