Information assistance system and method for effectively consulting multiple resources to assist a user to perform a task
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United States of America Patent
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N/A
Issued Date -
Jun 17, 2004
app pub date -
Dec 13, 2002
filing date -
Dec 13, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
The present invention allows a user to access an information assistance service provider for information to perform a task, e.g., purchase of a product. In response, the service provider may consult multiple resources based on the caller's request and criteria which may be systemic or specified in a user profile. The resources used may be those information sources specified in the user profile, public databases, and vendor and enterprise databases that include information related to products, including product information and product pricing, availability, shipping costs and times, product and activity reviews, and business reputation information.
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