Temporal service level metrics system and method
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United States of America Patent
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N/A
Issued Date -
Jun 17, 2004
app pub date -
Dec 16, 2002
filing date -
Dec 16, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method are provided for employing temporal service level metrics. The system includes a data gathering module operable to collect trouble tickets from service delivery infrastructure components, individual component time records divided into time segments corresponding to specific periods of time, a component calculator module operable to indicate trouble tickets in, the individual component time records, an aggregate time record also divided into time segments corresponding to specific periods of time, and an aggregate calculator module operable to aggregate the component time records into the aggregate time record. The method comprises collecting trouble tickets from a plurality of service delivery infrastructure components, indicating the trouble tickets for each component in an individual component time record divided into time segments corresponding to specific periods of time, and aggregating the component time records into an aggregate time record, also divided into time segments corresponding to the periods of time.
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