Method and apparatus for providing Web users with a click-to-contact service
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United States of America Patent
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N/A
Issued Date -
Jun 24, 2004
app pub date -
Dec 18, 2002
filing date -
Dec 18, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A click-to-contact service automatically and uniformly converts all types of contact information embedded in any Web page into click-to-contact links. This user-oriented service is realized with a click-to-contact agent, which takes any Web page as an input and adds click-to-contact links to the contact information located within that Web page. This agent can be invoked from the Web browser running on an end-user's client system or from within the network. This click-to-contact agent performs the tasks of searching an incoming Web page for contact information by applying a grammar for such contacts. When contact information is found, the Web page is modified to include a link in association with that contact information within the Web page. When the end-user subsequently clicks on or otherwise selects such a click-to-contact link, one or two-way telephonic or electronic communication is established between the end-user and an address associated with the contact information within the Web page.
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