Computer telephony integration (CTI) complete customer contact center
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United States of America Patent
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Nov 17, 2009
Grant Date -
Jul 1, 2004
app pub date -
Dec 31, 2002
filing date -
Dec 31, 2002
priority date (Note) -
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Abstract
Methods and systems are disclosed for enabling a dynamic contact center (DCC) that leverages the assets of a business' communications systems including internal telecommunications networks, information systems, data networks, and applications, of public telecommunications networks, of public data networks, and/or of various communications devices to facilitate improved access, sharing, notification, and/or management of incoming calls and associated data of the business' call center.
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