Method and device for processing complaints about mobile telephones
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United States of America Patent
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N/A
Issued Date -
Jul 8, 2004
app pub date -
Feb 25, 2004
filing date -
Feb 13, 2001
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
The invention is concerned with a method and a system for processing complaints about mobile telephones and is characterized by the establishment of a software-based service center that can be addressed over the Internet. The service center automates the human consulting process and, in case of a detected defect, offers to place an order for a repair or suggestions for a malfunction correction by the user. The system thus ensures the complete processing of complaints about mobile telephones without the assistance of a human consultant.
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Family
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