Wizard-based voice/data telecommunications system installation and configuration tool

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20040133888A1
SERIAL NO

10211849

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The installation wizard tool comprises a singular tool that guides the service technician in an ordered manner through the entire installation of an integrated voice-data telecommunications system while also integrating the data obtained from auto-discovery, diagnostics, and customization activities, which tasks are all performed with a single tool, via a common service technician interface. The installation wizard tool is capable of enabling the service technician to complete the installation of an integrated voice-data telecommunications system to the point of functional station-to-station and/or station-to-trunk calling. The service technician only is required to input data that the installation wizard tool cannot discover on its own, or that the service technician desires to change from the default settings. These changes can be implemented without invoking other applications. The installation wizard tool accomplishes this by invoking other applications in a back end mode to render the execution of the tasks transparent to the service technician and managed via the single service technician interface on the installation wizard tool.

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Patent Owner(s)

Patent OwnerAddress
AVAYA TECHNOLOGY CORPORATION211 MOUNT AIRY ROAD BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ard, Delvan Brighton, CO 2 55
Carr, Elise M Westminster, CO 1 54
Franklin, Andrew D Boulder, CO 7 469
Lieou, Bruce Highlands Ranch, CO 1 54
Loeb, Karen Cohen Englewood, CO 1 54
Petruska, John Clifton, NJ 1 54

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