US Patent Application No: 2004/0153,322

Number of patents in Portfolio can not be more than 2000

Menu-based, speech actuated system with speak-ahead capability

ALSO PUBLISHED AS: 7783475

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Abstract

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An interactive voice response system has speak-ahead capabilities similar to type-ahead IVR systems by determining multi-level grammars for responses. Preferably, an existing IVR application is processed automatically to generate a multi-level grammar database that can then be used in recognizing multi-level responses by a user.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
COMVERSE, INC.WAKEFIELD, MA56

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Neuberger, Marc J Arlington, MA 4 44
Panttaja, Erin M Somerville, MA 13 124

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (6)
7,773,731 Methods, systems, and products for dynamically-changing IVR architectures 5 2005
7,577,664 Methods, systems, and products for searching interactive menu prompting system architectures 1 2005
8,050,392 Methods systems, and products for processing responses in prompting systems 2 2006
7,961,856 Methods, systems, and products for processing responses in prompting systems 0 2006
8,713,013 Methods, systems, and products for searching interactive menu prompting systems 0 2009
8,396,195 Methods, systems, and products for dynamically-changing IVR architectures 2 2010
 
AT&T INTELLECTUAL PROPERTY I, L.P. (1)
8,131,524 Method and system for automating the creation of customer-centric interfaces 4 2008
 
CONVERGYS CORPORATION (1)
8,260,619 Method and system for creating natural language understanding grammars 0 2009
 
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC (1)
8,335,690 Method and system for creating natural language understanding grammars 0 2012
 
MICROSOFT CORPORATION (1)
7,814,501 Application execution in a network based environment 2 2006
 
NUANCE COMMUNICATIONS, INC. (1)
8,713,542 Pausing a VoiceXML dialog of a multimodal application 0 2007