US Patent Application No: 2004/0153,322

Number of patents in Portfolio can not be more than 2000

Menu-based, speech actuated system with speak-ahead capability

ALSO PUBLISHED AS: 7783475

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Abstract

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An interactive voice response system has speak-ahead capabilities similar to type-ahead IVR systems by determining multi-level grammars for responses. Preferably, an existing IVR application is processed automatically to generate a multi-level grammar database that can then be used in recognizing multi-level responses by a user.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
COMVERSE, INC.WAKEFIELD, MA50

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Neuberger, Marc J Arlington, MA 3 50
Panttaja, Erin M Somerville, MA 9 117

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (1)
* 2005/0060,304 Navigational learning in a structured transaction processing system 3 2004
 
NUANCE COMMUNICATIONS, INC. (2)
* 6,314,402 Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system 373 1999
* 6,944,592 Interactive voice response system 67 2000
 
GOOGLE TECHNOLOGY HOLDINGS LLC (1)
* 6,269,336 Voice browser for interactive services and methods thereof 487 1998
 
NOEMA, INC. (5)
* 7,231,379 Navigation in a hierarchical structured transaction processing system 8 2002
* 2004/0098,381 Navigation in a hierarchical structured transaction processing system 0 2002
* 7,370,056 Navigation in a hierarchical structured transaction processing system 6 2004
* 2004/0169,679 Navigation in a hierarchical structured transaction processing system 2 2004
* 2004/0181,392 Navigation in a hierarchical structured transaction processing system 0 2004
 
AVAYA INC. (1)
* 6,717,593 Mark-up language implementation of graphical or non-graphical user interfaces 106 2000
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
* 5,802,526 System and method for graphically displaying and navigating through an interactive voice response menu 307 1996
 
E*TRADE FINANCIAL CORPORATION (1)
* 6,157,705 Voice control of a server 145 1997
 
Sprint Spectrum L.P. (2)
* 6,985,865 Method and system for enhanced response to voice commands in a voice command platform 100 2001
* 7,050,976 Method and system for use of navigation history in a voice command platform 17 2001
 
UNISYS CORPORATION (2)
* 5,995,918 System and method for creating a language grammar using a spreadsheet or table interface 63 1997
* 2005/0028,085 Dynamic generation of voice application information from a web server 11 2004
 
COMVERSE, INC. (1)
* 6,526,382 Language-oriented user interfaces for voice activated services 92 1999
 
AT&T CORP. (1)
* 5,953,393 Personal telephone agent 75 1996
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
AT&T INTELLECTUAL PROPERTY I, L.P. (1)
* 8,131,524 Method and system for automating the creation of customer-centric interfaces 6 2008
 
NUANCE COMMUNICATIONS, INC. (2)
* 8,713,542 Pausing a VoiceXML dialog of a multimodal application 0 2007
* 2008/0208,584 Pausing A VoiceXML Dialog Of A Multimodal Application 49 2007
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (6)
7,773,731 Methods, systems, and products for dynamically-changing IVR architectures 7 2005
7,577,664 Methods, systems, and products for searching interactive menu prompting system architectures 3 2005
8,050,392 Methods systems, and products for processing responses in prompting systems 3 2006
7,961,856 Methods, systems, and products for processing responses in prompting systems 0 2006
8,713,013 Methods, systems, and products for searching interactive menu prompting systems 0 2009
8,396,195 Methods, systems, and products for dynamically-changing IVR architectures 2 2010
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
7,814,501 Application execution in a network based environment 2 2006
 
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC (1)
8,335,690 Method and system for creating natural language understanding grammars 1 2012
 
CONVERGYS CORPORATION (1)
* 8,260,619 Method and system for creating natural language understanding grammars 1 2009
* Cited By Examiner