Importance

Loading Importance Indicators...

Abstract

A user inputs information identifying a person and the user. A computer system analyzes the user's voice to verify or determine the user's identity, and allows only valid users to access the system. The input information is compared to benefits information stored in the system to make automatic determinations concerning the benefits, and those determinations are transmitted to the user. The user is prompted to provide information in a format specified by the user and receives information in a format specified by the user. Other users, such as benefit organizations, also receive information in a format that they specify. When automatic authorization (or communication) by a facilitator computer is not appropriate, information is transmitted to a benefit organization computer, and further computer analysis or manual analysis is performed, and determinations concerning benefits are transmitted to the user. In a preferred embodiment, the user inputs diagnosis codes and action codes, and either a facilitator computer or a benefits organization computer or a benefits organization operator makes the determination that is sent to the user.

Loading the Abstract Image...

First Claim