Systems and methods to facilitate selling of products and services
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 21, 2014
Grant Date -
Aug 5, 2004
app pub date -
Aug 6, 2001
filing date -
Oct 26, 2000
priority date (Note) -
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Abstract
The present invention provides systems and methods for selling goods and services on in conjunction with the Internet. The system receives session information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise's system. The system determines from the received information, based on the interaction between matching rules created using the system by the enterprise and the system's matching engine, whether the customer is a candidate for assistance from a sales associate. The system creates and indexes information on available sales associates and their performance, selling capabilities and product expertise. The system further matches the customer with at least one sales associate, ideally the most appropriate sales associate, based on the customer, session, and sales profile associate information, and facilitates communication between the sales associate and the customer.
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