Management of conversations
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
N/A
Issued Date -
Aug 19, 2004
app pub date -
Feb 11, 2003
filing date -
Feb 11, 2003
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.
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Family
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Cited Art Landscape
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