Integrating live chat into an online credit card application
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United States of America Patent
Stats
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Mar 18, 2008
Grant Date -
Sep 2, 2004
app pub date -
Feb 18, 2004
filing date -
Nov 3, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method are described for providing on line chat help to an applicant. An application identifier and a chat applet are inserted into a web page. The web page is sent to the applicant. The chat applet is configured to determine based on an event that the applicant could benefit from online chat and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.
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Cited Art Landscape
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