Speech recognition assistant for human call center operator
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United States of America Patent
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N/A
Issued Date -
Sep 30, 2004
app pub date -
Mar 26, 2003
filing date -
Mar 26, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for interpreting information provided over a telephone line from a customer includes providing at least a portion of an utterance made by the customer to a speech recognizer, at a same time the utterance is being heard on the telephone line by a call center operator. The method also includes processing, by the speech recognizer, the portion of the utterance made by the customer, in order to obtain a speech recognition result. The method further includes providing the speech recognition result to the call center operator, to assist the call center operator in discerning the utterance made by the customer.
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