Method and system for providing updated help and solution information at a printing device
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United States of America Patent
Stats
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Jan 20, 2009
Grant Date -
Oct 14, 2004
app pub date -
Mar 31, 2003
filing date -
Mar 31, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and system for providing updated help and solution information at a printing device is disclosed. According to one aspect, a printing device is configured to detect a problem relative to the printing device, to download solution data from a remote server, and display recommended actions to address the problem. According to another aspect, a printing device is configured to receive user input through a user interface on the printing device, and to print instructions for operating the printing device in response to the user input. According to another aspect, a printing device is configured to collect statistics that indicate how many times one or more particular help instructions or particular recommended actions have been selected or displayed. The printing device is further configured to provide the statistics to a remote server.
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