System and method for managing a distributed equipment unit service reporting function over a network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Oct 28, 2004
app pub date -
Apr 25, 2003
filing date -
Apr 25, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for providing distributed, or remote, equipment unit service reporting over a network. A database on a host computer communicates with a remote distributor computer that generates a unit down report. Technical support personnel receives the unit down report, initiates corrective action, and provides corrective action data to the host computer. The unit down report is updated to include the corrective action data. Distributor computers and management computers are linked to the host computer. A management computer may provide backup service hardware and engineering product support as needed to the distributor or dealer. Access to data fields in the host computer may be limited. The unit down report may be stored to create a historical record and may be organized and searchable depending upon specified criteria.
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