Service and support mechanism for delivering electronic customer support services
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Oct 28, 2004
app pub date -
Aug 13, 2002
filing date -
Aug 13, 2002
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
An Internet-based customer request management software system for assisting customers to resolve service requests raised in projects is disclosed. In a preferred embodiment, the system comprises a server computer operatively connected to a network; at least one server program executing on the server computer comprising at least one software interface for sharing and manipulating project-related information and documents, and at least one software interface for receiving project-related service requests (SRs) from customers and linking at least a portion of the SRs to at least a portion of the project-related information.
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