System and method for providing direct, context-sensitive customer support in an interactive television system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Dec 2, 2004
app pub date -
Feb 21, 2001
filing date -
Feb 21, 2001
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
In response to a customer pressing a specifically-designated button, the customer is placed in communication with a customer support center associated with the content currently being displayed by the customer's interactive television system. The interactive television system receives the request for customer support, identifies a support center associated with the content, and establishes a two-way communication channel between the support center and the customer. The two-way communication channel may support audio, video, text, and other data exchanges. The two-way communication channel may be used to transmit a copy of the currently displayed content to the support center. The two-way communication channel may also be used to allow receive commands, such as key presses, mouse events, etc., from a support technician. The commands may be performed by the interactive television system as though they were initiated by the user.
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Family
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