US Patent Application No: 2005/0004,928

Number of patents in Portfolio can not be more than 2000

Managing changes in a relationship management system

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Abstract

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A relationship management system stores multiple versions of contact information for a particular contact by storing the contact information that is available to all of the users of system that know a particular contact in a firm collection and by storing information about the particular contact that is available to a limited number of users that know the particular contact in one or more user collections. When changes are made to the user collection for a particular contact, the system detects the change, and based upon a number of administrative rules determines whether the change should be contributed to the firm collection. The system may automatically make the corresponding changes to each of the contact files within the firm collection or may recommend to the user whether the change should be promoted, allowing the users to accept or reject the recommendation. Preferably, each user will be provided with a default number of days to accept or reject the recommendation, after which the system may promote the contact information automatically.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
REED ELSEVIER INC.DAYTON, OH9

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brendler, Ralph Edward Mokena, IL 1 38
Hamer, Terry Naperville, IL 3 49

Cited Art Landscape

Patent Info (Count) # Cites Year
 
FACEBOOK, INC. (1)
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MICROSOFT CORPORATION (1)
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SAGE ENTERPRISE, INC., DBA PLANET ALL (1)
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TRADECO ASIA LTD (1)
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VIZIO, INC. (1)
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ZKEY INVESTMENTS LLC (1)
* 6,820,204 System and method for selective information exchange 175 2000
* Cited By Examiner

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
MICROSOFT CORPORATION (32)
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7,890,960 Extensible user context system for delivery of notifications 3 2003
7,925,682 System and method utilizing virtual folders 3 2003
7,627,552 System and method for filtering and organizing items based on common elements 15 2003
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7,657,846 System and method for displaying stack icons 8 2004
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8,024,335 System and method for dynamically generating a selectable search extension 3 2004
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8,490,015 Task dialog and programming interface for same 0 2005
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7,853,890 Address bar user interface control 7 2005
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7,711,754 System and method for managing data using static lists 0 2007
8,209,624 Virtual address bar user interface control 2 2007
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (3)
8,407,712 Updating workflow nodes in a workflow 0 2007
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DTTP TECHNOLOGIES INC. (1)
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SAP AG (1)
* 7,870,091 Methods and systems for receiving data, selecting a condition table, selecting a ruleset based on the condition table, and determining and applying rules to data 1 2004
 
SYMANTEC OPERATING CORPORATION (1)
* 7,890,860 Method and apparatus for modifying textual messages 1 2006
* Cited By Examiner