Managing changes in a relationship management system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8935202
APP PUB NO 20050004928A1
SERIAL NO

10876236

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A relationship management system stores multiple versions of contact information for a particular contact by storing the contact information that is available to all of the users of system that know a particular contact in a firm collection and by storing information about the particular contact that is available to a limited number of users that know the particular contact in one or more user collections. When changes are made to the user collection for a particular contact, the system detects the change, and based upon a number of administrative rules determines whether the change should be contributed to the firm collection. The system may automatically make the corresponding changes to each of the contact files within the firm collection or may recommend to the user whether the change should be promoted, allowing the users to accept or reject the recommendation. Preferably, each user will be provided with a default number of days to accept or reject the recommendation, after which the system may promote the contact information automatically.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
Reed Elsevier Inc.DAYTON, OH10

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brendler, Ralph Edward Mokena, US 1 45
Hamer, Terry Naperville, US 2 68

Cited Art Landscape

Patent Info (Count) # Cites Year
 
MASSACHUSETTS INSTITUTE OF TECHNOLOGY (1)
6415329 Method and apparatus for improving efficiency of TCP/IP protocol over high delay-bandwidth network 281 1998
 
ORACLE INTERNATIONAL CORPORATION (3)
6115709 Method and system for constructing a knowledge profile of a user having unrestricted and restricted access portions according to respective levels of confidence of content of the portions 255 1998
6640229 Automatic management of terms in a user profile in a knowledge management system 64 2000
2002/0194,178 Method and apparatus for constructing and maintaining a user knowledge profile 19 2002
 
TRADECO ASIA LTD (1)
* 6324541 System, method, and computer program product for providing relational patterns between entities 391 2000
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
* 2003/0050,911 Schema-based services for identity-based access to profile data 47 2001
 
VIZIO INC. (1)
* 7010599 System using access information set by a user to allow another user to access updated portion of contact and personal information of the user 37 2001
 
FACEBOOK, INC. (1)
* 7003546 Method and system for controlled distribution of contact information over a network 124 1999
 
ZKEY INVESTMENTS LLC (1)
* 6820204 System and method for selective information exchange 264 2000
 
SAGE ENTERPRISE, INC., DBA PLANET ALL (1)
* 6269369 Networked personal contact manager 871 1997
 
AT&T CORP. (1)
6564264 System, apparatus and method for automatic address updating of outgoing and incoming user messages in a communications network 246 1999
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
IANYWHERE SOLUTIONS, INC. (2)
* 9432455 Synchronizing events between mobile devices and servers 0 2011
* 2012/0066,411 Synchronizing Events Between Mobile Devices and Servers 4 2011
* Cited By Examiner

Maintenance Fees

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