Capacity planning method and system with approved accuracy and confidence indication
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United States of America Patent
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Issued Date -
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app pub date -
Jun 21, 2004
filing date -
Dec 2, 2002
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A capacity planning method and system that dynamically determine staff capacity based on staff availability, work schedule, and holdover information, also provides a confidence indication to assist determination of report accuracy. The system calculates a workload of a task, and the amount of time or the number of staff needed to perform the tasks. A capacity report is generated based on the workload and staff availability. The task includes data obtained or generated from different sources and/or various methods. Respective trustworthiness scores associated with the data obtained or generated from different sources and/or methods are obtained to calculate an index of confidence indicating the reliability of information included in the capacity report.
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