System architecture and a method for customer flow management
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United States of America Patent
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N/A
Issued Date -
Feb 3, 2005
app pub date -
Jul 28, 2003
filing date -
Jul 28, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
An open-architecture system for queue management of users that is hardware independent, wherein the system includes at least one Web-based server for an organization containing the logic and central systems functions. The system also includes a Web client application allowing interaction between the users and the web-based server, and which is accessible through a browser on client workstations, a database installed on an Structured Query Language (SQL) server for record maintenance and interactions with the web-based server and the client application, an announcer server for activating displays, speakers, etc., according to orders from the Web-based server and an automated receptionist for issuing tickets to and otherwise interacting with users.
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