Recording and quality management solutions for walk-in environments

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20050030374A1
SERIAL NO

10488686

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Abstract

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A system and methods for capturing, storing and retrieving customer face-to-face frontal interactions characterizing walk-in environments, for the purpose of quality management. The system comprises interaction capture and storage unit, which includes at least one of screen capture, storage and retrieval component or, voice capture, storage and retrieval component or, video capture, storage and retrieval component. The system comprising a set of recording and information gethering technics suitable for Walk-in environments that will enable organizations to record retrieve and evaluate the frontal interactions with their customers.

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Patent Owner(s)

Patent OwnerAddress
NICE SYSTEMS LTD8 HAPNINA STREET RAANANA 43107

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Freedman, Ilan Petach Tikva, IL 10 1344
Goldenberg, Yoel Ramat Haaharon, IL 4 130

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