Method for evaluating customer call center system designs

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United States of America Patent

PATENT NO 7170992
SERIAL NO

10963229

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Abstract

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A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.

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Patent Owner(s)

Patent OwnerAddress
AT&T KNOWLEDGE VENTURES L PA NEVADA PARTNERSHIP 645 E PLUMB LANE RENO NV 89502

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, TX 124 4640
Knott, Benjamin A Round Rock, TX 66 2418

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