Method for evaluating customer call center system designs
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United States of America Patent
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Jan 30, 2007
Issued Date -
N/A
app pub date -
Oct 12, 2004
filing date -
Feb 13, 2003
priority date (Note) -
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status (Latency Note)
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Abstract
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.
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