Targeted messaging system
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United States of America Patent
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N/A
Issued Date -
Mar 17, 2005
app pub date -
Aug 30, 2004
filing date -
Sep 13, 2003
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method of providing immediate assistance to a user of a targeted messaging system is described. The method involves: identifying a message appropriate for presenting to the user (step 220); presenting the message to the user (step 222); offering to summon a human agent knowledgeable about products associated with the message (step 222); and summoning an agent to speak with the user in response to the user accepting the offer (step 224). The method may use a campaign server to supply the appropriate message. A self-service terminal, such as an ATM, may be used to present the message.
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