Using ghost agents in an environment supported by customer service providers

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7386837
APP PUB NO 20050065803A1
SERIAL NO

10665586

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method for supporting an application can include the step of receiving a problem indication relating to the application. The method can also identify a host within a grid environment, wherein a host can be a software object used by said application. A ghost agent can be associated with the host. The actions of the host can be replicated for use by the ghost agent. Data relating to the replicated actions can be recorded using the ghost agent. The indicated problem can be responded to, where the response can be based at least in part upon the recorded data.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Creamer, Thomas E Boca Raton, FL 166 4307
Hilf, Bill H La Habra, CA 24 246
Jaiswal, Peeyush Boca Raton, FL 213 4835
Katz, Neil A Parkland, FL 87 2209
Mirt, Michael Deerfield Beach, FL 8 72
Moore, Victor S Boynton Beach, FL 364 8680

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