Heuristic interactive voice response system
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United States of America Patent
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N/A
Issued Date -
Apr 7, 2005
app pub date -
Aug 30, 2004
filing date -
Jul 11, 2003
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method is described comprising: providing a first interactive voice response ('IVR') menu structure usable over a telephony communication channel by one or more users; evaluating usage patterns of the IVR menu structure by a first of the one or more users; automatically modifying the first IVR menu structure based on the evaluation of first user's usage patterns to produce a second IVR menu structure; and employing the second IVR menu structure in a subsequent IVR session with the first user.
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Family
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Cited Art Landscape
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