Method and apparatus for providing integrated customer care and work-flow management
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United States of America Patent
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N/A
Issued Date -
Apr 14, 2005
app pub date -
Dec 12, 2003
filing date -
Oct 14, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
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