System and method for recording a call using a PBX (private branch exchange)
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United States of America Patent
Stats
-
N/A
Issued Date -
May 5, 2005
app pub date -
Oct 31, 2003
filing date -
Oct 31, 2003
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system and method for producing a telephone conference record through a PBX system is provided. The system includes the steps of detecting when the user has called a recorder port, opening a call record and recording a telephone conversation with another party when the user is connected to a recorder port, detecting when the user's telephone line is disconnected, and stop recording and close the call record when the user's telephone line is disconnected. The recorder port is one of a plurality of recorder ports associated with the PBX, and a user's call to a recorder port may be connected with any of the plurality of recorder ports not recording at that time. Alternatively, the user may be associated with a hunt group that is configured to only a distinct subset of the plurality of recorder ports. The user may establish the telephone connection with the other party either prior to calling the recorder port or after calling the recorder port.
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