Force management automatic call distribution and resource allocation control system
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United States of America Patent
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Issued Date -
Jun 23, 2005
app pub date -
Dec 19, 2003
filing date -
Dec 19, 2003
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods for analyzing planned available resources and expected demand for resources are disclosed. Based on the analysis, changes to the distribution of demands for service to service processing resources may be automatically implemented. The changes may be communicated to a service request queuing and distribution system that automatically applies the changes. In preferred embodiments the resources providing service are service agents that handle service requests. In some embodiments the service agents are humans, whereas other embodiments have non-human service agents in addition to or in place of human service agents.
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